Frequently Asked Questions

Simulations 1 & 2

General 

  1. Aside from healthcare providers, who else can learn from these simulations?
    1. While these simulation experiences were created by healthcare professionals for healthcare professionals, they can be a powerful tool for anyone seeking to better understand the impact of social determinants of health.

Tech specific 

  1. The virus protection on my computer will not allow me to download the file. What should I do?
  2. What do I do if I see a “Failed: Forbidden” message when I try to download the File?
  3. Do I have to download the file each time I or someone else wants to go through the experience on the same computer?
    1. No. Once the file is downloaded to a device, you can re-use that software application as many times as you need. 
  4. Can I do the experience more than once?
    1. Yes. After the simulation is downloaded to your device, you can open the application as many times as you wish. Simply click “Start New Experience” to start the simulation from the beginning. Each time you select “Start New Experience” the scoring will be wiped clean.
  5. What if I have to stop in the middle of the experience? Can I save my progress?
    1. You can exit the simulation at any time by closing the application. Your progress and scores will automatically be saved. When you are ready to resume, open the downloaded application again, and click “Continue” on the main screen. The simulation will resume as close as possible to where you left off. However, if you did not complete all the activities in the previous scene, you will need to re-watch the previous scene in order to proceed (i.e. the next scenes will be locked).
  6. Am I able to view the simulations on a virtual reality headset?
    1. All three Medicaid Equity Simulations simulations can be experienced on a VR headset; however, due to the COVID-19 pandemic, all headset experiences are currently suspended. We look forward to sharing this mode of delivery at some point in the future. 

Simulation 3

General 

  1. Aside from healthcare providers, who else can learn from these simulations?
    1. While these simulation experiences were created by healthcare professionals for healthcare professionals, they can be a powerful tool for anyone seeking to better understand the impact of social determinants of health.

Tech specific 

  1. The virus protection on my computer will not allow me to download the file. What should I do?
  2. What do I do if I see a “Failed: Forbidden” message when I try to download the File?
  3. Do I have to download the file each time I or someone else wants to go through the experience on the same computer?
    1. No. Once the file is downloaded to a device, you can re-use that software application as many times as you need. 
  4. Can I do the experience more than once?
    1. Yes. After the simulation is downloaded to your device, you can open the application as many times as you wish. Simply click “Start New Experience” to start the simulation from the beginning. Each time you select “Start New Experience” the scoring will be wiped clean.
  5. What if I have to stop in the middle of the experience? Can I save my progress?
    1. You can exit the simulation at any time by closing the application. Your progress and scores will automatically be saved. When you are ready to resume, open the downloaded application again, and click “Continue” on the main screen. The simulation will resume as close as possible to where you left off. However, if you did not complete all the activities in the previous scene, you will need to re-watch the previous scene in order to proceed (i.e. the next scenes will be locked).
  6. Am I able to view the simulations on a virtual reality headset?
    1. All three Medicaid Equity Simulations simulations can be experienced on a VR headset; however, due to the COVID-19 pandemic, all headset experiences are currently suspended. We look forward to sharing this mode of delivery at some point in the future. 

General

If I need help with downloading or running the simulations, who should I contact?

  1. Please email info@equityVRtraining.org with any questions or concerns. You can also submit a form on the Contact Us page.